26th Avenue provides support to its clients through a variety of channels. We strive to
provide an extrordinarily high level of customer service to each and every client. Below you
will find the support channels available to our clients and customers.
Packaged Software
Customers who purchase standard software packages from 26th Avenue (such as bSpeak) can receive
support through email and via the 26th Avenue support forums. Users of 26th Avenue's free
software can also receive support through email or the support forums, though the free
software available is no longer under development.
Custom Software
Customers who contract 26th Avenue to develop custom software can receive support via email,
the 26th Avenue support forums, and via telephone.
Off-Site Consulting Services
Any clients who utilize 26th Avenue's consulting services can receive support via email,
the 26th Avenue support forums, and via telephone. For most consulting clients, we recommend
using the telephone or email because of the sometimes proprietary nature of the
client's information.
On-Site Consulting Services
Consulting clients who utilize 26th Avenue's on-site consulting services can receive support
via email, the 26th Avenue support forums, telephone, or on-site visits. As with off-site
consulting clients, we recommend using the telephone, email, and on-site visits due to the
sometimes sensitive nature of the client's information.